Privacy Policy

The data collected by hotspringsainttrop.fr?

Constitutes personal data any information allowing you to be identified directly or indirectly, such as your name, first name(s), date of birth, age, gender, email address, postal address, or telephone number. Depending on the case, hotspringsainttrop.fr processes your personal data, directly collected from you or resulting from the use of the services. hotspringsainttrop.fr may also be the recipient of data collected from you by a third-party provider related to the profession.

hotspringsainttrop.fr collects and processes the following categories of data:

Identification data: First Name + Last Name + Company
Contact data: Email, mobile phone number
Connection, usage data of services: Connection logs, acceptance of General Conditions, acceptance of the Charter.

Internet connection

When the user connects to the Site, it records the IP address, connection logs, validation logs of the General Conditions of Use and Sale, logs of acceptance of the charter, logs of acceptance in the context of obtaining consent for the use of personal data.

Internet profile

The use of services provided on the Site (including those of partners) allows the creation of a profile, which may include an email address and a phone number.

Why does hotspringsainttrop.fr collect and process your data?

The collection and processing of your data allow us to execute the services you want to benefit from, to offer you personalized services and commercial offers that may be of interest to you, for a better understanding of your expectations and requests.

More specifically, hotspringsainttrop.fr’s data processing has the following purposes:

Welcome, identify, and ensure services:
Manage user/client access and identity and authenticate them
Verification and authentication of data transmitted by the client
Manage call tracking: when you contact our Customer Relations Center, hotspringsainttrop.fr uses an automatic system for detecting phone numbers to save you time, as well as our Customer Relations Center
Store customer or user data as part of hotspringsainttrop.fr’s business activity

Satisfy:

Manage requests related to the rights of data subjects. Communicate as part of customer management

Secure:

Prevention and detection of fraud, malware (malicious software), and security incident management.

Communicate:

Subscription to our Newsletter

Customization of services by displaying advertisements based on the user’s browsing history, according to their preferences

Management of site operation and optimizations – e-marketing activities: we use your data for marketing purposes. These activities include:

The use of your contact details to send you regular information about services related to the profession. You can unsubscribe from these marketing communications by email easily and at any time by clicking on the “Unsubscribe” link in all our newsletters and communication materials.

Personalized offers, created from your information, may be offered to you, and mobile applications and third-party websites/applications (including social networks), and the content of the site displayed to you may also be personalized. These may be offers from hotspringsainttrop.fr, partner sites, or other offers from partners that may interest you.

When you participate in other promotional activities (such as contests), some information will be used for the proper management of these activities.

We may also contact you on other occasions by email, mail, telephone, or SMS, based on the contact details you have previously provided to us. We also process the requests you make to us, including, for the following reasons: information requests, consultations, appointment scheduling, and to benefit from offers. If you have not completed your call or received a response within a reasonable time, we may contact you to remind you to find out the purpose of your request and assist you. When you use our services, we may send you a questionnaire or invite you to leave feedback on your experience.

Improvement of our services: we also use personal data for analytical purposes to improve our services, user experience, operation, and the quality of our services, as well as to conduct tests and solve problems.

Customization of services by displaying advertisements based on the user’s browsing history, according to their preferences;

Who has access to your data?

The data collected is intended for hotspringsainttrop.fr’s internal services and its subcontractors to support the execution of the services, including trusted third parties for credit card payments, hosting providers, email messaging service providers, providers specialized in fraud detection, and authentication services. The data may also be processed by hotspringsainttrop.fr’s partners. These are situations where partners are involved in the provision of services. It may also be processing to which you are proposed to consent. The Client acknowledges and accepts that the provision of services requires the use of third parties:

For hosting and storage purposes

These partners have limited access to the data completed by the user for the execution of the services. They have a contractual obligation to use them in accordance with the provisions of the applicable data protection regulations. The data may also be processed by hotspringsainttrop.fr’s partners. These are situations where partners are involved in the provision of services. It may also be processing to which you are proposed to consent. The Client acknowledges and accepts that the provision of services requires the use of third parties:

For hosting and storage purposes

These partners have limited access to the data completed by the user for the execution of the services. They have a contractual obligation to use them in accordance with the provisions of the applicable data protection regulations.

If the law requires it, the site may transmit data to follow up on claims made against the Site and comply with administrative and judicial procedures.

If hotspringsainttrop.fr is involved in a merger or judicial reorganization procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed before personal data is transferred to a third party.

Non-transfer to third parties other than those specified:

In the context of services shared with hotspringsainttrop.fr’s partners, your personal data will be transmitted to partners only within the scope of the services concerned and in accordance with your authorization. In any case, no repetitive, massive, or structural transfer of personal data will be made. Your personal data will not be disclosed to any other third party, other than partners, without your prior consent, and if such disclosure is necessary for the provision of services.

What guarantees does hotspringsainttrop.fr provide for your data?

Collection principle

This data is collected through the various forms on our site and during your contacts with the Customer Relations Center in a completely transparent manner. The mandatory nature of the information to be provided is generally indicated by an asterisk. In their absence or if not duly completed, hotspringsainttrop.fr will not be able to provide the requested service. The same applies to data collected by phone.

Retention period

hotspringsainttrop.fr does not keep your data longer than necessary. The retention period is linked to the service with which they are associated and, in any case, for the duration of the business relationship and/or the tax, accounting, management of any disputes, recovery, criminally punishable activity, and to prevent any illicit behavior, to conduct satisfaction surveys, and to ensure file compliance needs.

This collection is carried out in compliance with the law, declarations made beforehand to the CNIL, and the General Data Protection Regulation (GDPR), concerning customers and prospects. We do not collect unnecessary data, nor in excessive quantities. The Data is also subject to duly declared intermediate archiving to meet legal, accounting, and tax obligations.

Security and confidentiality

We ensure the security of your data as much as ours. The data collected by hotspringsainttrop.fr and its partners are placed in a secure environment inaccessible to the public to prevent unauthorized access, use, loss, modification, destruction, or unauthorized disclosure. All our data is backed up and stored for the time necessary for the management of the business relationship and to secure the rights of Users/Clients and hotspringsainttrop.fr.

hotspringsainttrop.fr undertakes to implement and maintain, at its expense, an appropriate computer security program, taking into account the state of the art, implementation costs, and the nature, scope, context, and purposes of the processing of personal data and the risk (of variable probability and severity) to the rights and freedoms of Users/Clients. This program includes rigorous technical and organizational measures. Only authorized persons and those authorized to process your data within hotspringsainttrop.fr and its partners (qualified personnel, host) have secure access. Technical and organizational measures may benefit from technological advances and future developments. Consequently, hotspringsainttrop.fr is authorized to use any alternative measures appropriate in this regard. However, such alternative measures cannot present a level of security lower than that provided by laws for such measures. All significant changes must be appropriately documented and notified to the Client.

Are your data processed outside the EU?

Due to hotspringsainttrop.fr’s organization, the user/client authorizes the Site to transfer, store, and process their information within the European Union. By using the Site and telephone services, the user consents to the transfer of their personal data under these conditions.

The data collected may be processed outside the European Union concerning hosting providers (including Google Cloud and Amazon Web Services). In this case, hotspringsainttrop.fr takes the necessary measures with its subcontractors and partners to ensure an adequate level of protection for your data in full compliance with applicable regulations. The user/client also authorizes the Site to transfer only the information listed below to its subsidiaries outside the EU. In any case, this data cannot identify the user, namely: first name, date of birth, and city. In no case will storage of this data be carried out.

In any case, the site remains responsible. Such transfers are framed by organizational and technical measures to ensure an adequate level of protection of such data.

About cookies and anonymous data

We also automatically and declaredly collect certain technical and anonymous data from you, including IP address, visit dates and times, and pages viewed. These data do not allow us to identify you directly or indirectly and are used to better understand the behavior of each person on hotspringsainttrop.fr’s sites to improve and simplify navigation on these sites.

About IP addresses: we collect and process IP addresses for statistical purposes, verification and validation of clicks as part of our business and control their use in a file declared to the CNIL. They are processed in accordance with the principles of personal data protection defined by current legislation.

Regarding cookies

Cookies are used in the use of the site. The user has the option to disable cookies from their browser settings. All of this anonymous data is deleted after 13 months.

When you create your profile on the Site, your computer records encoded data sent to it by our services. This data is grouped into a small file called a cookie. It is this cookie that allows us to recognize you when you log in to the Site and enables the customization of the information provided. However, none of the data about you in the session cookie is stored and/or processed by hotspringsainttrop.fr and its partners. We also use security cookies to authenticate users, prevent fraudulent use of login information, and protect user data from unauthorized third parties.

hotspringsainttrop.fr and its partners also use:

  • Session Cookies, which can be used to maintain user data during their navigation, but also across multiple visits.
  • Tracking Cookies (Google Analytics) that record encoded data to which hotspringsainttrop.fr and its partners do not have access but which allows offering you offers on other communication media and collecting statistics for website tracking.
  • Marketing Cookies: hotspringsainttrop.fr and its providers use the services of affiliate companies or web marketing, which may deposit cookies for technical statistics, advertising, affiliate services, and display advertising (e.g. Google, Facebook…). These companies may deposit and read their own cookies about which we have no information or sharing.

If you do not want our site to deposit cookies on your computer, you can:

  • Either leave our site
  • Or prohibit the use of cookies through your browser (Please note that in this case, the operation of the site could be altered, and some services may not be accessible to you.)
  • To avoid storing cookies, you have the option to change your browser settings to prevent the receipt of cookies. You can also delete any cookies already on your computer by accessing the “Options” or “Preferences” of your browser.

We provide you with the following links to the most used browsers to help you:

  • Google Chrome: (https://support.google.com/chrome/answer/95647?hl=en)
  • Mozilla Firefox: (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
  • Microsoft Internet Explorer: (https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)
  • Apple Safari: (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)

What are your rights and how to exercise them?

At any time, you can:

  • Ask us for a copy of the personal data we hold about you
  • Inform us of any changes to your personal data or ask us to modify any personal data we hold about you
  • In certain situations, you can ask us to delete, block, or limit the processing of your personal data, or object to certain processing methods of your personal data
  • In certain situations, you can also ask us to send personal data you have provided to a third party
  • When we use your personal data based on your consent, you have the right to revoke it at any time, in accordance with the law. Moreover, when processing your personal data, for a legitimate interest or for the public interest, you can refuse at any time that we use your personal data, subject to the applicable law.
  • You can also ask us at any time to no longer receive advertisements by contacting us directly and free of charge, or by using the unsubscribe link included in any prospecting we may send you by email. If you want to object to the processing of your personal data based on a legitimate interest and no unsubscribe mechanism is directly available, please contact us at contact@hotspringsainttrop.fr.

We thank you for immediately informing us of any changes or inaccuracies in your personal data by contacting us.

If we have personal data about you that is not accessible on our site, you can send us your request free of charge. For any request regarding this Charter and the exercise of your rights or if you have a complaint, please contact our Data Protection Officer at the following address: contact@hotspringsainttrop.fr. To exercise your rights, you can choose to send your request (including email address, name, first name, postal address, and a copy of your identity document):

By email by sending it to contact@hotspringsainttrop.fr

A response will be sent to you within a maximum of one (1) month following the date of receipt of your request.

In case of a request to delete your data and/or in case of exercising your right to request the erasure of your data, we may, however, keep them in archival form for the time necessary to comply with our legal, accounting, and tax obligations.